Digital Resource Administrator

Purpose of Job:

This position is responsible for providing the highest levels of customer service as per the need of student technological and instructional resource services. This position will be reporting to the S.T.A.I.R.S. Manager with respect to departmental hierarchy. The Student Technological and Instructional Resource Services (S.T.A.I.R.S.) initiative is a hub of services that includes technical help desk support, academic support and motivational support for relevant student, faculty and staff.

Job Responsibilities:

  • Obtain respective class rosters from relevant department
  • Work with relevant departments to ensure that class rosters are updated as per ERP
  • Keep student enrollment data up-to-date by working with the relevant department
  • Keep the Moodle course shells up-to-date and train faculty/TAs & coordinators
  • Participate in the S.T.A.I.R.S. call center, maintain logs and manage dashboards
  • Develop dashboard for student progress and student track records
  • Evaluate student learning styles, skills, gaps, deficiencies and goals
  • Provide technical, academic and motivational support to the students
  • Monitor student academic progress, communicating with each student weekly on a personalized basis
  • Intervene as necessary to assist those students having difficulty, and complete required institutional reports on their academic status
  • Provide exceptional customer service by responding to emails and phone calls
  • Generate solutions to challenging problems while catering to the particular needs
  • Manage direct reports, identify training needs and get administrative approval
  • Regularly analyze and review logs to determine if problems are pending and develop solutions before they arise
  • Market and present the core support services of the department
  • Present what is S.T.A.I.R.S. at different levels of the institution
  • Work with third-party vendors regarding supporting software changes

Technical Competencies:

  • Hands-on experience with Windows/Mac OS environments
  • Proficient in Microsoft Office (MS Word, MS Power Point, MS Excel and MS Access etc.)
  • Familiarity with remote desktop applications and help desk software
  • Familiarity with dashboards and portal management system
  • Adept at Learning Management Systems (LMS) e.g. Moodle, Canvas, Sakai etc.
  • Expertise in making charts and graphs using tools such as Draw.io, MS Visio etc.

Qualification & Experience::

  • Fresh graduates or candidates with one year of experience in software house/ call center/ customer service department, having BS degree in Information Technology, Software Engineering, Computer Science, Business, Education or relevant field can apply